FAQs – The Shilf

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    FAQs

    Q: How can I sign up for your newsletter? 

    A: To subscribe to our newsletter, simply enter your email address in the "Sign up for our newsletter" text box located in the footer of our homepage. Once you've entered your email address, you will receive a confirmation email to confirm your subscription.

    Q: I'm unable to find a specific item I'm looking for. What should I do?

     A: If you are unable to find a particular item, please reach out to us via email, and our team will assist you in locating the item or provide alternative options if available.

    Q: How can I check the status of my order? 

    A: You can easily track the status of your order by using the tracking number provided to you once your order has been shipped. Simply enter the tracking number on our website's tracking page to get the latest updates on your order's progress.

    Q: Can I cancel my order?

     A: Please note that once an order is placed, we strive to process and ship it as quickly as possible. Depending on the status of your order, cancellation may not be possible. Please contact our customer service team immediately if you wish to cancel your order, and we will do our best to assist you.

    Q: Is it possible to exchange items in my order?

     A: Currently, we do not have an exchange service available. However, if you are unsatisfied with an item, please reach out to our customer service team, and we will guide you through the return process.

    Q: I forgot to include an item in my order. Can I make changes before it ships? 

    A: Once an order is placed, it proceeds through our fulfilment process swiftly. Unfortunately, changes or additions cannot be made to an order once it has been submitted. We recommend placing a new order for any additional items you may need.

    Q: Can I update my billing or shipping address before my package is shipped?

     A: If you need to make changes to your billing or shipping address, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, changes can only be made if your package has not yet been processed for shipment.

    Q: Do you offer international shipping services?

     A: Absolutely! We take pride in offering worldwide shipping to customers across the globe. Best of all, our tracked shipping service is provided free of charge, with no minimum purchase requirement!

    If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We are here to help you.

    Free Shipping

    Yes Free Shipping On Orders

    Free Returns

    Not Satisfy With Your Purchase? Return It.

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    Need Help? Our Team Will Gladly Help You Anytime!

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